Privacy Policy

Privacy Policy

Effective Date: March 26, 2026

NORVANEAE LTD (“NORVANEAE”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website.

1. Company Information

NORVANEAE LTD
Company Number: 17110998
Registered Office: Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Contact Email: support@norvaneae.com

2. Information We Collect

When you use our website, we may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, payment-related information, and any information you provide when contacting customer support.

We may also collect certain information automatically when you browse our website, including your IP address, browser type, device information, pages visited, time spent on the site, referring website, and information collected through cookies and similar tracking technologies.

In some cases, we may receive information from third parties, such as payment processors, shipping providers, analytics providers, and advertising platforms.

3. How We Use Your Information

We use your personal information to process and fulfill orders, arrange shipping and delivery, send order confirmations and updates, provide customer support, process refunds and returns, prevent fraud and unauthorized transactions, improve our website, products, and services, send marketing emails or promotional messages where permitted by law, and comply with legal and regulatory obligations.

4. Lawful Bases for Processing

Where applicable under data protection law, we process your personal information on the basis of contract, legal obligation, legitimate interests, and consent.

We rely on contract when processing your information to fulfill your order and provide our services.

We rely on legal obligation when we need to comply with tax, accounting, fraud prevention, or other legal requirements.

We rely on legitimate interests where necessary to operate, improve, and protect our business and website.

We rely on consent where required for certain marketing communications or non-essential cookies.

5. How We Share Your Information

We may share your information with trusted third parties only where necessary to operate our business and provide our services. These third parties may include payment service providers, shipping and logistics providers, website hosting and e-commerce platform providers, email service providers, analytics and advertising partners, and professional advisers, regulators, or law enforcement where required by law.

We do not sell your personal information.

6. Payment Information

Payments made on our website may be processed by third-party payment providers. We do not store full payment card details on our own servers. Payment providers process your information in accordance with their own privacy policies and applicable legal requirements.

7. International Transfers

Some of our service providers may process your personal information outside your country of residence. Where required, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

8. Data Retention

We keep your personal information only for as long as necessary to provide our products and services, maintain business and accounting records, resolve disputes, enforce our agreements, and comply with legal obligations.

When we no longer need your information, we will securely delete or anonymize it where appropriate.

9. Your Rights

Depending on your location and applicable law, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion of your personal information, restrict or object to certain processing, request transfer of your information, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at support@norvaneae.com.

10. Marketing Communications

If you subscribe to our marketing emails, we may send you updates about new products, offers, and promotions. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve your shopping experience.

These technologies may include strictly necessary cookies, performance and analytics cookies, functionality cookies, and advertising or remarketing cookies.

You can control cookies through your browser settings. If we use non-essential cookies where consent is required, we will request your consent through our cookie banner.

For more information, please see our Cookie Policy.

12. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

13. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or website features. Any updates will be posted on this page with a revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

NORVANEAE LTD
Unit 82A James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
Email: support@norvaneae.com