Shipping Policy

Effective Date: March 26, 2026

Thank you for shopping with NORVANEAE. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Company Information

NORVANEAE LTD
Company Number: 17110998
Registered Office: Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: support@norvaneae.com

Order Processing Time

Orders are usually processed within 1 to 3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

If there is a significant delay in processing your order, we will contact you by email.

Shipping Destinations

We currently ship to selected countries and regions supported by our logistics partners.

If we are unable to ship to your location after you place an order, we will notify you and provide a refund where applicable.

Estimated Delivery Time

Estimated delivery times vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Typical delivery times are as follows:

United Kingdom: 5 to 9 business days
Europe: 6 to 12 business days
United States: 7 to 15 business days
Other International Destinations: 7 to 20 business days

These delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any such promotion will be subject to the terms stated on our website at the time of purchase.

Tracking Information

If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note that tracking updates may take some time to appear after shipment.

Customs Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on your country or region.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

The customer is responsible for paying any customs duties, import taxes, or related charges required by the destination country.

Delivery Delays

We are not responsible for shipping delays caused by events outside our reasonable control, including but not limited to:

carrier delays
customs inspections or clearance delays
weather conditions
public holidays
natural disasters
incorrect shipping information provided by the customer
failed delivery attempts
high order volume

We appreciate your patience in such situations.

Incorrect Address Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If an incorrect or incomplete address is provided and this causes a delay, failed delivery, or return of the package, NORVANEAE is not responsible for any resulting loss. Additional shipping charges may apply if reshipment is required.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at support@norvaneae.com.

We will review the issue and do our best to assist you. In some cases, we may need you to provide supporting information, such as photos of damaged packaging or confirmation from the shipping carrier.

We are not responsible for packages reported as delivered by the carrier but lost or stolen after delivery. However, we will try to help where possible.

Split Shipments

In some cases, your order may be shipped in more than one package depending on product availability, warehouse handling, or package size. If this happens, you may receive separate shipping confirmation emails and tracking numbers.