Track Your Order

Thank you for shopping with NORVANEAE.

You can track your order using the shipping confirmation email sent to you after your order has been dispatched. Where tracking is available, the email will include your tracking number and tracking link.

If you have not received a shipping confirmation email within 3 business days after placing your order, please contact us at support@norvaneae.com for assistance.

To help us check your order quickly, please include the following information in your email:

Your full name
Your order number
The email address used when placing the order

Please note that tracking information may take 24 to 72 hours to update after your parcel has been shipped.

In some cases, delivery updates may be delayed due to courier processing, customs clearance, local delivery conditions, weather, public holidays, or other factors beyond our control.

If your tracking information shows that your package has been delivered but you have not received it, please first check with your household members, neighbors, building reception, or local delivery office. If you still cannot locate your parcel, please contact us and we will do our best to assist you.

If you need any help with your shipment, please contact our customer support team.

Customer Support Email:
support@norvaneae.com

Business Information

NORVANEAE LTD
Company Number: 17110998

Registered Office:
Unit 82A James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE

Thank you for shopping with NORVANEAE.
We appreciate your trust and support.